1. GENERAL INFORMATION

The ownership of this website, www.craftskm0.com, (hereinafter Website) is held by: David Claramunt Pou, provided with NIF: 44022233A, and whose contact information is:

Address: Calle Ramón y Cajal 31 2º 4ª 08440 Cardedeu (Barcelona)

Contact telephone number: +34 651 563 077

Contact email: info@craftskm0.com

This document (as well as any other document mentioned here) regulates the conditions governing the use of this Website (www.craftskm0.com) and the purchase or acquisition of products and / or services in the same (hereinafter, Conditions).

For the purposes of these Conditions it is understood that the activity that Crafts ÇKm.0 develops through the Website includes:

Sale and distribution of craft products.

In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and the General Conditions of Use, including, the cookies policy, and the policy of privacy and data protection of Crafts Km.0. By using this Website or making and / or requesting the purchase of a product and / or service through it, the User agrees to be bound by these Conditions and by all the aforementioned, so, if you do not agree with all this, you must not use this Website.

Also, it is informed that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and / or uses the Website, since those that are in force at the moment in which the acquisition of products and / or services is requested.

2. THE USER

The access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as a User or jointly as Users), for which they are accepted, since the navigation of the Site starts. Web, all the Conditions here established, as well as their subsequent modifications, without prejudice of the application of the corresponding legal regulations of obligatory fulfillment according to the case.

The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

- Make use of this Website only for inquiries and purchases or legally valid purchases.

- Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the relevant authorities informed.

- Provide truthful and legal contact data, for example, email address, postal address and / or other information (see Legal Notice and General Conditions of Use). The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

3. PROCESS OF PURCHASE OR ACQUISITION

Users can buy on the Website by the means and forms established. You must follow the online purchase and / or acquisition procedure of www.craftskm0.com, during which several products and / or services can be selected and added to the cart, basket or final purchase space and finally click on "Confirm buy ".

Likewise, the User must fill in and / or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Next, the User will receive an email confirming that Crafts Km.0 has received his order or request for purchase and / or provision of the service, that is, the confirmation of the order. And, in your case, you will be informed, also, by email when your purchase is being sent.

Once the purchase procedure has been completed, the User consents that the Website generates an electronic invoice that will be sent to the User via email. Likewise, the User may, if desired, obtain a copy of his paper invoice, requesting it from Crafts Km.0 using the contact spaces of the Website or through the contact details provided above.

The User acknowledges to be aware, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and that are displayed next to the presentation or, where appropriate, image of the latter on its Website page, indicating, but not limited to, and taking into account each case: name, price, components, weight, quantity, color, details of the products, or characteristics, in which way they will be taken cape and / or cost of benefits; and recognizes that the execution of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Unless expressly stated otherwise, Crafts Km.0 is not the manufacturer of the products sold or that could be marketed on the Website. Although Crafts Km.0 makes great efforts so that the information displayed on the Website is correct.

The communications, purchase orders and payments that take place during the transactions carried out on the Website may be archived and kept in the computerized records of Crafts Km.0 in order to constitute a means of proof of transactions, in all case, respecting the reasonable security conditions and the laws and regulations in force in this respect that are applicable, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and the rights that assist Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by Crafts Km.0 through the Website are subject to the availability of the products and / or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the products. themselves and / or the provision of services. If there are difficulties in the supply of products or no products remain in stock, Crafts Km.0 undertakes to contact the User and refund any amount that may have been paid as an amount. This will be equally applicable in cases in which the rendering of a service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Website are the final ones, in Euros, US Dollars and Sterling Pounds (EUR, USD, GBP) and include taxes, unless, due to legal requirements, especially in relation to VAT, a different issue is indicated and applied.

The shipping costs are included in the final purchase prices as shown on the Website. Thus, Crafts Km.0 performs the delivery and / or delivery services through: Correos, Correos Express, UPS, Seur, TNT and Zeleris.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the User has already received an order confirmation.

The means of payment accepted will be: Credit or debit card, PayPal, Bank transfer, and Cash on delivery*.

* Only valid for domestic deliveries at home or office with the state company of Correos Spain.

Crafts Km.0 uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the bank issuing the same, if that entity does not authorize payment, Crafts Km.0 will not be responsible for any delay or failure to deliver and may not formalize No contract with the User.

Once Crafts Km.0 receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure there are sufficient funds to complete the transaction. The charge on the card will be made at the time when the User is sent the confirmation of delivery and / or confirmation of the service provided in the form and, where appropriate, place established.

If the means of payment is Paypal, the charge will be made at the moment when Crafts Km.0 sends a confirmation of the purchase order or purchase of products and / or services to the User. In any case, by clicking "Confirm purchase" the User confirms that the payment method used is yours.

Purchase or purchase orders in which the User selects as a means of payment bank transfer, will be reserved for 5 calendar days from the order confirmation in order to leave enough time for the bank transfer to be taken into account for the payment system used by Crafts Km.0 for the Website. When the system receives the transfer, the order will be prepared and managed for shipment.

By means of this payment method, the User must ensure that he correctly enters the exact amount of the purchase order, as well as the account number and the reference of the transfer. In case of error, Crafts Km.0 can not validate the order, which will be canceled.

For the counter-reimbursement payment, the User must select "Cash on Delivery" among the payment methods on the Website and continue until Confirm purchase to pass the purchase order. As of that moment, Crafts Km.0 reserves the right to contact the User in order to validate the purchase order with him. After this, the order will be prepared and made available for the management of your shipment.

The payment will be made at the time of delivery of the order to the deliveryman of the carrier. Payment will be made only in cash. The User agrees to deliver the exact amount of the order to the delivery person of the carrier, who can not provide change.

For the refund of the amount paid for counter-reimbursement, Crafts Km.0 reserves the right of 14 calendar days after requesting the return through the Website and having returned the package to the carrier. When making the return, the User must indicate their bank details to receive the transfer corresponding to the requested refund of the amount to the returned order. The reimbursement of the amount of the orders paid for the counter-reimbursement will be made only by transfer.

Crafts Km.0 reserves the right to suspend the payment by reimbursement to those Users who have not fulfilled the necessary requirements in past orders.

6. DELIVERY

Except for those cases in which there are unforeseen or extraordinary circumstances or, as the case may be, arising from the personalization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the term indicated in the Website according to the shipping method selected by the User.

If for any reason, which was attributable to him, Crafts Km.0 could not meet the delivery date, contact the User to inform him of this circumstance and he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. In any case, home deliveries are made on weekdays.

If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to make it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, he must contact Crafts Km.0 to arrange delivery another day.

In the event that 30 days have elapsed since your order was available for delivery, and has not been delivered for reasons not attributable to Crafts Km.0, Crafts Km.0 will understand that the User wishes to desist from the contract and this will consider resolved. As a result of the termination of the contract, all payments received from the User will be returned, with the exception of the additional costs resulting from the User's own choice of a delivery method different from the less expensive mode of ordinary delivery offered by the Website. , without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him / her.

For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires the material possession of the products, which It will be accredited by signing the receipt of the order at the agreed delivery address.

The risks that the products could derive will be borne by the User from the moment of delivery. The User acquires ownership of the products when Crafts Km.0 receives full payment of all amounts owed in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this occurs at a later time after the full receipt of the amount paid for Crafts Km.0.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and / or provision shall be understood to be located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands. The applicable VAT rate will be the legally valid at all times depending on the specific article in question.

In the orders destined to the Canary Islands, the deliveries will be exempt from VAT by application of the provisions of Law 37/1992, and Directive 2006/112, without prejudice to the application of the corresponding taxes and tariffs according to the current regulations in each of these territories. The User must take into account that in these territories there may be situations in which taxes and customs duties are applied and accrued at the destination, in accordance with the regulations in force, and that these could be on their side.

In the orders destined to the European Union, the deliveries will be applied the Spanish VAT except those clients with intra-community VAT.

In orders from outside the European Union, deliveries will be exempt from VAT, without prejudice to the application of taxes and duties in accordance with the regulations in force in each of these territories. The User must take into account that in these territories there may be situations in which taxes and customs duties are applied and accrued at the destination, in accordance with the regulations in force, and that these could be on their side.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that if he detects that an error has occurred when entering necessary data to process his purchase request on the Website, he may modify them by contacting Crafts Km.0 through of the contact spaces enabled on the Website, and, where appropriate, through those authorized to contact the customer service, and / or using the contact information provided in the first clause (General information).

In any case, the User, before clicking on "Confirm purchase", has access to the space, cart, or basket where they are writing down their purchase requests and can make changes.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise his right to rectification as established in the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD).

8. RETURNS

In cases where the User purchases products on or through the owner's Website, they are assisted by a series of rights, as listed and described below:

Right of Withdrawal The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to desist from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the goods acquired on the Crafts Km.0 website or in the case of that the goods that make up your order are delivered separately, 14 calendar days from the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days from the date of conclusion of the contract.

To exercise this right of withdrawal, the User must notify his decision to Crafts Km.0. You may do so, where appropriate, through the contact spaces enabled on the Website or through:

Calle Ramón y Cajal 31, 2º 4º 08440 Cardedeu (Barcelona)

Phone: +34 651 563 077

Email: info@craftskm0.com

You can use this withdrawal form.

The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract.

To comply with the withdrawal period, it is enough that the communication that unequivocally expresses the decision to desist is sent before the corresponding deadline expires.

In case of withdrawal, Crafts Km.0 will reimburse the User for all payments received, including shipping costs (with the exception of the additional expenses chosen by the User for a different mode of delivery to the less expensive mode offered in the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which Crafts Km.0 is informed of the decision to desist by the User.

Crafts Km.0 will reimburse the User using the same payment method used by him to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, Crafts Km.0 may withhold such refund until they have received the products or items of the purchase.

The User can return or send the products to Crafts Km.0 in:

Calle Ramón y Cajal 31, 2º 4ª 08440 Cardedeu (Barcelona) And must do so without undue delay and, in any case, no later than within 14 calendar days from the date on which Crafts Km.0 was informed of the decision to withdraw.

The User acknowledges that they must assume the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in the value of the products resulting from a handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. Enunciatively, and not exhaustively, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as sealed at the factory; products that are sealed for hygiene or health reasons and have been unsealed after delivery.

In this same sense, the provision of a service that the User may contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not attend Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the acknowledgment on his part that he is aware that, once the contract has been fully executed by Crafts Km.0, he will have lost his right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery .

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that accompany them.

Return of defective products or shipping error

These are all cases in which the User considers that, at the time of delivery, the product does not conform to the stipulations of the contract or purchase order, and therefore, must contact with Crafts Km.0 immediately and let you know the existing disagreement (defect / error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, where appropriate, the replacement of it.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item proceeds .

The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including the delivery costs and the costs that the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, it will always be the rights recognized in the current legislation at all times for the User, as consumer and user.

Guarantees

In the case of defective product, Crafts Km.0 will proceed to its replacement, reparation, price reduction or termination of the contract, steps that will be free for the consumer and user.

Crafts Km.0 responds to the lack of conformity that manifests within two years of delivery.

The consumer and user must inform Crafts Km.0 of the lack of conformity within two months of having knowledge of it.

9. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, Crafts Km.0 will not accept any responsibility for the following losses, regardless of their origin:

- any losses that were not attributable to any breach on your part;

- business losses (including lost profits, revenues, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of any other indirect loss that was not reasonably foreseeable by both parties at the time when the contract for the sale of the products between both parties was formalized.

Likewise, Crafts Km.0 also limits its responsibility in the following cases:

- Crafts Km.0 applies all the measures concerning to provide a faithful display of the product on the Website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or browser problems used or others of this nature.

- Crafts Km.0 will act with the utmost diligence to make available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially due to causes such as strikes, road retentions, and in general any other specific to the sector, resulting in delays, losses or theft of the product.

- Technical failures that due to fortuitous causes or of other nature, prevent a normal operation of the service through the internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. Crafts Km.0 puts all means at its disposal for the purpose of carrying out the process of purchase, payment and delivery / delivery of the products, however, disclaims liability for reasons that are not attributable to you, fortuitous event or force greater.

- Crafts Km.0 will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, Crafts Km.0 will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.

- In general, Crafts Km.0 will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when the same is due to events that are beyond its reasonable control, that is to say, that they are due due to force majeure, and this may include, but not limited to: strikes, lockouts or other measures of claim. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private. Inability to use public or private telecommunication systems. Acts, decrees, legislation, regulations or restrictions of any government or public authority. In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Crafts Km.0 will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure event. Crafts Km.0 will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that most of the communications with Crafts Km.0 are electronic (email or notices published on the Website).

For contractual purposes, the User consents to use this electronic means of communication and recognizes that all contracts, notifications, information and other communications that Crafts Km.0 sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and / or communicate with Crafts Km.0 through the contact data provided in these Conditions and, where appropriate, through the contact spaces of the Website.

Likewise, unless otherwise stated, Crafts Km.0 can contact and / or notify the User in his / her email or at the postal address provided.

11. RESIGNATION

No waiver of Crafts Km.0 to a specific right or legal action or lack of requirement by Crafts Km.0 of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor exempt the User from the fulfillment of its obligations.

No waiver of Crafts Km.0 to any of the present Conditions or to the rights or actions derived from a contract shall take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing. .

12. NULLITY

If any of the present Conditions were declared null and void by a final decision issued by the competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. COMPLETE AGREEMENT

These Conditions and any document to which express reference is made in these constitute the entire existing agreement between the User and Crafts Km.0 in relation to the object of sale and replace any other agreement, agreement or prior promise agreed verbally or in writing by the same parties.

The User and Crafts Km.0 acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except that which is expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or personal data that the User provides to Crafts Km.0 in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy or data protection policy (contained, in your case, in the Legal Notice and General Conditions of Use). By accessing, browsing and / or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

15. APPLICABLE LEGISLATION AND JURISDICTION

The access, navigation and / or use of this Website and the contracts to purchase products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Crafts Km.0 and the User.

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity adhering to Confianza Online and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user can go to the online dispute resolution system of Confianza Online.

16. COMPLAINTS AND CLAIMS

The User can send Crafts Km.0 their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).

In addition, Crafts Km.0 has official complaint forms available to consumers and users, and they can request Crafts Km.0 at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, if from the conclusion of this purchase contract between Crafts Km.0 and the User emanates a dispute, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website: http://ec.europa.eu/consumers/ odr / .

Last modified: January 2, 2019